Refund policy

No Returns
All of our products are handmade and perishable items. As such our cookies are non-returnable and non-refundable. However, if your order arrives with incorrect customization, wrong amount or damaged, please contact us at info@delightpatisserie.com with pictures of the cookies and shipping box.

Shipping
After we hand out your order to the shipping carrier we are not responsible for the carrier delays in transit. Please note that shipping delays occur from time to time and please leave extra time to allow your order to arrive in time if it is for an important event. If the shipping method you choose comes with money-back guarantee, we will provide necessary information to help you to file a claim directly to the carrier.